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> How do I maintain the duplication disk drives?
> How does the JIT3 system label the disks?
> I need a system to copy tapes that you don't yet support?
> Does the duplication software use proprietary PC cards?
> Can we use any old PC to host the tape duplication software?
> Is it possible to hire a duplication system?


Q: How do I maintain the duplication disk drives?
A:
> Clean the drives regularly using a wet/dry disk cleaning kit. This will help to keep the drive heads (arguably THE most important yet vulnerable component in any duplicator) in tip-top condition.
> Try to keep the system as dust-free as possible, blowing air (from the compressor or using an air duster) around the drive to prevent a build-up, which can cause premature head wear.
> Use high quality duplication grade diskettes. Low grade diskettes are cheap for good reason! They are often badly made with weld problems, and 'sloppy', ill-fitting shutters. A single bad disk can destroy a head.
> When storing a drive for later use, place a piece of paper between the heads, preventing them from coming into contact with each other. They can become 'stuck' together, causing damage when they are separated.
   
Q: How does the JIT3 system label the disks?
A: After duplicating the disk it is automatically pushed into the in-line inkjet printer which prints directly onto the disk label. The disk is then placed into the output hopper. The system does not have the ability to apply labels to the disk - blank labels must be pre-applied before being placed into the input hopper.
   
Q: I need a system to copy tapes that you don't yet support?
A: Let us know what you need and then after we get the necessary information from the drive manufacturer, it is usually about two weeks before the software will be available.
   
Q: Does the duplication software use proprietary PC cards?
A: No, all the hardware is 'off-the-shelf'. The only card required is a SCSI controller and we strongly recommend Adaptec SCSI controllers, although any manufacturers SCSI card would be OK as long as it conforms to the ASPI (Advanced SCSI Programming Interface) standard.
   
Q: Can we use any old PC to host the tape duplication software?
A: Almost, although you'll need to contact us with your current PC configuration details.
   
Q: Is it possible to hire a duplication system?
A: Yes, we can loan you a system for a short period of time. Please contact us for more information.