| Q: |
Why are
there no prices on your website? |
| A: |
Because we like to talk to our customers! Through talking to people we often find they're not sure what they want, or maybe think they do but didn't realise an alternative solution was available to better suit their needs. Besides, have you seen some of the
price lists on competitor websites? They're mindblowing, trying to find what you need can take ages and the chances are that you'll call them for a price anyway! |
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| Q: |
Why do you
claim to be the 'Leading Authority...'?
|
| A: |
Having been in business for over 25
years - and with over 120 man years
of experience - we are one of the longest
running companies in the duplication
industry. We don't just copy CDs and
DVDs, we also copy diskettes and a huge
range of tapes - so we have an unrivalled
knowledge of all media manufacturing.
Plus, see
how our website got us into the national
press! |
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| Q: |
How do I
supply masters and artwork to you? |
| A: |
Master:
We prefer to receive a physical master
on the same media as the copies you
require, for example, if you want 100
DVDs then we'd like to have the data
on a DVD. Of course this isn't always
possible so we are able to do most media
conversions, and can accept data electronically
via FTP or email.
Artwork:
The majority of our clients send their
artwork on a CD, but with the prevalence
of broadband, we are receiving a lot
of artwork via email and FTP.
For security reasons, our FTP site does
not accept anonymous users, so please
contact us so that we can configure
a secure area and issue you with a username
and password - it only takes a couple
of minutes! |
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|
| Q: |
Can you
store masters that we use frequently?
|
| A: |
Yes, we have the facility to be able
to store your silver master tapes, diskettes,
CDs and DVDs on our premises - just
let us know that you wish us to store
them as we normally return masters.
No original/gold masters please! |
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|
| Q: |
Can a computer
virus be passed on during duplication? |
| A: |
Strictly speaking, YES! All PC
master diskettes, CDs and DVDs are virus
checked using the latest McAfee VirusScan
- which is updated daily. As we are
only able to virus-check PC diskettes,
we cannot check UNIX diskettes, 4mm
DAT tapes, etc. and have to rely on
the fact that your masters are checked
prior to them leaving your premises.
If you have a master tape or diskette
(that we cannot check) which, unknown
to you, contains a virus and you require
100 copies, then each of the 100 duplicates
will contain that original virus. But
the good news is that if your master
is virus-free, our duplication equipment
can NOT infect the copies with viruses,
as the individual files on the media
are not accessed - all of our systems
are bit-copiers. |
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|
| Q: |
What quality
control procedures do you have? |
| A: |
The very nature of our business requires
us to have strict quality controls.
Each aspect of our duplication process
has written procedures and work instructions
to ensure that all work carried out
is done in a controlled manner, eliminating
human error and reducing problems. If
a problem does occur then we have procedures
allowing us to trace back to the root
cause, maybe to change a routine or
a supplier for example, ensuring similar
problems do not arise in the future.
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|
| Q: |
Where does
the name 4B Martinvest come from? |
| A: |
The original name "Martinvest"
came from Companies House as a pre-formed,
off-the-shelf company. In 1996 we added
"4B" as all 4 members of Peter
Bridson's (the M.D.) immediate family
now worked for the business. An interesting
byproduct is that we now feature towards
the top of alpha-numeric lists! |
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